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EU CUSTOMERS: VAT

Currently, we can only sell in the EU to business customers (including schools) who have their own verified VAT number. The VAT number must also be authorised for cross-border transactions, and the billing / shipping address you provide must match the VAT registered address.

If verification fails, please retry with, or without the country code at the start. Once verified, the order will have the VAT element removed, with your VAT number added to your receipt. Upon payment completion, your order will automatically go ‘On Hold’, while the details of the order are manually checked. This final verification only takes a few minutes. However, during busy periods, or unsociable hours, there may be a slightly longer delay of up to several hours. Thanks for your patience.

NO FUNCTIONAL VAT NUMBER? Sorry! You can’t buy from us just now. For further info & workaround, click here.

WARNING: Attempts to bypass the rules by using someone else’s VAT number, or by using a cross-border address, will NOT be allowed, and in extreme cases, will be reported as fraud. If you are in any doubt about your situation, please message us before you order, or click here.

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If you experience any difficulty with your payment, just let us know, and we will quickly provide support to resolve any issues.