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FAQs: Have you read our FAQs?

90% of people can find the answer they need on our FAQ page without having to contact us. Please have a quick look to see if your query has already been answered. If not, then by all means, please contact us using the details below.

EMAIL 24/7 – Use the above contact form, or use your own email app. Either way, no matter what time of day you message us, we will always respond as quickly as we can, even through the night and at weekends. On average, we usually reply within an hour or two. However, at busy times of the year, email responses can take up to 24 hours. If time goes by and you don’t appear to have received any reply from us, please check your spam / junk folder.

General enquiries / customer support: info@learn2soar.co.uk

New and existing orders: orders@learn2soar.co.uk

POST – Learn2soar Limited, PO Box 431, Stockport, SK5 6WR, United Kingdom.

PHONE – Please be aware that due to increased demand at the moment, you may have long hold times, and if our lines are too busy then you will be asked to leave a voicemail instead. Therefore, we recommend that in the first instance, you consider emailing or using the above contact form instead of phoning us. If you do call us and leave a voicemail, we will always respond to it by phoning you back, or by emailing you with a response, as quickly as possible.

We sincerely apologise for any inconvenience this may cause.

To view our phone numbers, please select the region you are calling from below.

Lines open Mon to Fri: 9.30AM to 5PM

Orders / Accounts / General enquiries / Tech support: 0844 357 8473

Existing order enquiries: 0844 357 8473 / 0161 9479 222

Head office: 0161 9479 222

Lines open Mon to Fri: 9.30AM to 5PM

Direct Line: 00 44 161 9479 22

Lines open Mon to Fri: 9.30AM to 5PM London UK Time

Direct Line: 011 44 161 9479 222

Lines open Mon to Fri: 9.30AM to 5PM London UK Time

Direct Line: 0011 44 161 9479 222

Lines open Mon to Fri: 9.30AM to 5PM London UK Time

Direct Line: 00 44 161 9479 22

Registered Office Address – Please DO NOT send mail to the following address – instead please use the ‘PO Box Address’ found at the top of this page. Thank you: REGISTERED OFFICE: Learn2soar Limited, 36A Market Street, New Mills, High Peak, SK22 4AA. United Kingdom.

EU CUSTOMERS: VAT

Currently, we can only sell in the EU to business customers (including schools) who have their own verified VAT number. The VAT number must also be authorised for cross-border transactions, and the billing / shipping address you provide must match the VAT registered address.

If verification fails, please retry with, or without the country code at the start. Once verified, the order will have the VAT element removed, with your VAT number added to your receipt. Upon payment completion, your order will automatically go ‘On Hold’, while the details of the order are manually checked. This final verification only takes a few minutes. However, during busy periods, or unsociable hours, there may be a slightly longer delay of up to several hours. Thanks for your patience.

NO FUNCTIONAL VAT NUMBER? Sorry! You can’t buy from us just now. For further info & workaround, click here.

WARNING: Attempts to bypass the rules by using someone else’s VAT number, or by using a cross-border address, will NOT be allowed, and in extreme cases, will be reported as fraud. If you are in any doubt about your situation, please message us before you order, or click here.

Payments support

If you experience any difficulty with your payment, just let us know, and we will quickly provide support to resolve any issues.