School orders welcome - Terms 30 days credit

Nativity Plays, Christmas Plays, School Musicals & Assemblies

satisfaction

faq

FREQUENTLY ASKED QUESTIONS

If you can't find the answer to your question, please contact us using the details above.


SECTION 1: Digital Product Options (I.e. Downloads)

1A) What is an INSTANT DOWNLOAD

1B) What does it mean: Instant Download + Half-price 1 Year Licence

1C) What does it mean: Instant Download + LIFETIME Licence

1D) How to purchase a Download?

 

SECTION 2: Physical Product Options (I.e. CDs)

2A) What does it mean: CD ONLY (All vocal & music tracks, scripts, ideas & more)

2B) What does it mean: CD + Half-price 1 Year Licence

2C) What does it mean: CD + LIFETIME licence

2D) What does it mean: Extra CD (Exact copy of full priced CD)

2E) What does it mean: Pack of 4 Rehearsal CDs (Vocal & music tracks only)

 

SECTION 3: Questions about the nature of our products

3A) What is your price guarantee?

3B) What is an 'Enhanced CD'?

3C) Do you sell sheet music?

3D) Do you sell books with your CDs?

3E) What do you mean "sung by age appropriate children" - What difference does it make?

3F) We don't have a pianist? Do your CDs contain the backing music for us to sing along to?

3G) Do we need a performance licence?

3H) Can we copy the CD?

3I) Part of our performance is being broadcast on local radio/TV - do we need permission?

 

SECTION 4: Order problems / Returns / Requests for inspection copies / items on approval

4A) What is your RETURNS policy?

4B) What if the product isn't suitable?

4C) Do you send out products 'on approval' or 'inspection copies'?

4D DELIVERY COST / SCHEDULE

 

SECTION 5: Troubleshooting

5A) Where are the scripts and sheet music?

5B) I've put my CD into the computer, it works fine, but how do I listen to the music?

5C) I've put my CD into the computer but nothing's happening?

5D) I think I may have a faulty CD

 


SECTION 1: Digital Product Options (i.e. Downloads)

Satisfaction Guarantee1A) What is an "Instant Download"

With an 'Instant Download' you get exactly the same content as if you'd ordered the hard copy version that comes through the post, but you get everything straight away. To explain further, once you've completed the checkout process you will have immediate access to a download link. Simply click on the link to start downloading the product, which comes in the form of an easy-to-use ‘zip’ folder. (The total size of the download will be anything from 33MB to 120MB in size, depending on the product purchased). Inside the downloaded folder you will find scripts (or assemblies), sheet music, songsheets, PowerPoint files and much more. You will also find a folder containing ALL the music files (vocal tracks & backing tracks) in MP3 format. The entire download is compatible with all makes and models of computers. In the unlikely event that you have any issues in accessing your dowload, don't worry, free and speedy technical support is always available. We guarantee that you will always receive all the material you have paid for one way or another. [RETURN TO TOP OF PAGE]

1B) What does it mean: Instant Download + Half-price 1 Year Licence

With this option you will receive access to the complete download version (as mentioned above), along with the rights to be able to stage performances for 1 year. To explain further: If you wish to stage a performance of one of our musicals you will normally require a performance licence. We are the only providers of the particular licence that you require. A one year unlimited licence allows you to perform any one particular show on as many occasions as you want within a period of one year only. This licence normally costs £20, but if you buy it now at the same time as you buy the CD/Download, you can have it at half price for just £10. For further information, or to buy a full price licence (if you have already purchased the CD) please see our performance licence page. [RETURN TO TOP OF PAGE]

1C) What does it mean: Instant Download + LIFETIME Licence

If you purchase this option you will receive access to the complete download version (as mentioned above), along with the rights to be able to stage performances of it at any time in the future without limit. To explain further: If you wish to stage a performance of one of our musicals you will normally require a performance licence. We are the only providers of the particular licence that you require. A lifetime licence allows you to perform any one particular show on as many occasions as you want at any time in the future without limit. For further information please see our performance licence page. [RETURN TO TOP OF PAGE]

1D) How do you purchase a download

To download now, please follow these steps:

1) Select one of the download options from the relevant product page, then click 'Add to basket'.

2) Complete the checkout process. Once payment is complete you'll have the opportunity to print out your invoice/receipt. Once you have done so, click the link at the top left corner of the page which says 'Return to store'. This will take you to a confirmation page.

3) On the confirmation page, click the link on the right which says 'Click here to view your order and download your products'.

4) On the next page, look for the large green button on the left which says 'Click here to download your order'. Click it once to start the download.

5) Choose where on your computer you want to save the download to. Make a note of this location. PLEASE NOTE: At this point the download link will also be emailed to you. However, as some email applications block the use of weblinks, we always recommend downloading directly from our website. You have 10 opportunities to download, at any time within a two week period. You can download from any computer, so if at first you don't succeed, please do try again.

6) Once downloaded, Windows users will have to 'extract' the contents of the downloaded zip folder. Just 'right click' on it and select 'Extract' or 'Extract All'. Follow the instructions and open up the new extracted folder. You'll then have instant access to all the MP3 music tracks (vocal and backing tracks which you can burn onto CD if required - instructions included), editable & printable scripts, ideas, songsheets, PowerPoints and everything else you'd normally get if you ordered via the post.

If in the future you need to download again, just log in to our website. Click 'Your Account', then 'Order History', then 'View Order'. Your download link will still be there for you. If a considerable amount of time has passed and the download has expired, please contact us and we will reset it for you. Please note that the first time you ask we will do this for free, but any time it's then rest in the future, a small charge of £6 will be made for every subsequent 'download link reset'. For this reson we strongly recommend that you immediately make a back up copy of your download on a separate device (e.g. USB memory stick, or your own online private storage space). [RETURN TO TOP OF PAGE]


SECTION 2: Physical Product Options (i.e. CDs)

Satisfaction Guarantee2A) What does it mean: CD ONLY (All vocal & music tracks, scripts, ideas & more)

Our CDs are special MULTIPURPOSE CDs. Put them in any CD player / stereo system to hear all the vocal tracks and backing tracks. Put the SAME DISK into any computer and it works as a CD ROM, giving you easy access to editable scripts (or assemblies), sheet music, song sheets, PowerPoint shows and much, much more. Please note that  NO separate printed material is provided. You can easily print off anything you need from the amazing CD. For further details please see section 3B below. [RETURN TO TOP OF PAGE]

2B) What does it mean: CD + Half-price 1 Year Licence

You will receive a MULTIPURPOSE CD (see 2A above), plus a performance licence which lasts for 1 year only. To explain: If you wish to stage a performance of one of our musicals you will normally require a performance licence. We are the only providers of the particular licence that you require. A one year unlimited licence allows you to perform any one particular show on as many occasions as you want within a period of one year only. This licence normally costs £20, but if you buy it now at the same time as you buy the CD, you can have it at half price for just £10. For further information, or to buy a full price licence (if you’ve already purchased the CD) please see our performance licence page. [RETURN TO TOP OF PAGE]

2C) What does it mean: CD + LIFETIME Licence

If you purchase this option you will receive a MULTIPURPOSE CD (see 2A above), along with the rights to be able to stage performances of this particular play/musical at any time in the future without limit. To explain: If you wish to stage a performance of one of our plays you will normally require a performance licence. We are the only providers of the particular licence that you require. A lifetime licence allows you to perform any one particular show on as many occasions as you want at any time in the future without limit. For further information please see our performance licence page. [RETURN TO TOP OF PAGE]

2D) What does it mean: Extra CD (Exact copy of full priced CD)

You will receive an extra copy of the full priced MULTIPURPOSE CD (see 2A above). Please note that unlike other companies, we DO allow customers to make ONE copy only of any of our full priced CD / download products. However, if you require additional back up copies (or if you are unable to duplicate CDs) then you may purchase one of these Extra Back-Up copies. This is an exact duplicate of the full priced product, but is ONLY available for purchase at the same time as, or following the purchase of, a full price CD or download product. Customers who attempt to purchase this product without having previously purchased the associated full-priced item, will have their order cancelled and money refunded. [RETURN TO TOP OF PAGE]

2E) What does it mean: Pack of 4 Rehearsal CDs (Vocal & music tracks only)

All the vocal and backing tracks on a basic 'no-frills' audio CD, provided in a simple paper wallet. Only available in packs of four, at £14 a pack. (If you require a large number of rehearsal CDs, please phone us for a quote as discounts are available for large orders). [RETURN TO TOP OF PAGE]


SECTION 3: Questions about the nature of our products

3A) What is your price guarantee?

We believe that we have the lowest prices in the UK for the particular goods and services that we provide. Should you find another company offering comparable products for less, please let us know – We refuse to be beaten on price or value for money.

Our prices are low because we provide our full range of musicals and song collections on ‘Enhanced MULTIPURPOSE CD’s’ and Instant Downloads, with no printed materials at all. Everything you need is always received in a digital format. This means that we can give you much more than any other company (e.g. added extras like editable scripts, PowerPoint scenery and activity sheets) - but all at a much lower price.

We believe that we were the first 'Music For Schools' company anywhere in the world, to provide musicals etc.. solely in this way. While a few other companies have now started to try to copy us, we still believe that we offer far more than anyone else. [RETURN TO TOP OF PAGE]

3B) What is an 'Enhanced MULTIPURPOSE CD'?

An 'Enhanced MULTIPURPOSE CD' is both an AUDIO CD and a CD ROM rolled into one. Therefore, if you put any of our CDs in any normal CD player / stereo system, you can hear all the fantastic songs sung by age appropriate children plus all the backing music, made using a wide variety of instrument sounds and styles.

Take the SAME CD and place it in any computer to access an easy to use CD ROM which contains eidtable scripts, printable sheet music, song sheets and much more. YOU GET EVERYTHING YOU NEED ALL ON ONE AMAZING CD!

Why do we publish in this way? Firstly, because it keeps prices low. Secondly, because it's environmentally friendly – if every customer only prints off exactly what they need, an enormous amount of paper is saved. Since our business started in the early 2000's we believe we've saved a total amount of paper that is roughly equivalent to that provided by a small forest! Our whole business also has an extremely low carbon footprint. And thirdly, because when we started Learn2soar our initial market research showed that it was what teachers wanted. For example, one school told us that with the old-fashioned 'book and CD' approach, the first thing they always did was to get a member of staff to type out the whole script into a computer! Just so they could edit the script how they wanted. Therefore, our aim in producing MULTIPURPOSE CDs is simply to save you a lot of time and hassle. [RETURN TO TOP OF PAGE]

3C) Do you sell sheet music?

As has just been explained in the previous question (3B), sheet music with guitar chords along with everything else you could possibly need, are all contained within the CD ROM section of your CD for you to print off and use if you want. We do not sell separate sheet music. [RETURN TO TOP OF PAGE]

3D) Do you sell books with your CDs?

No. We don't sell any books at all. This is because everything you could possibly need is contained within the CD ROM section of your CD. Please see section 3B above. [RETURN TO TOP OF PAGE]

3E) What do you mean "sung by age appropriate children" - What difference does it make?

The majority of our products feature songs sung by age appropriate children. This simply means that if for example, one of our CDs is intended to be used by children between the ages of 5-7, then we aim to only use 5-7 year old children on the recordings. We do this for two reasons:

1) As an extra guarantee to you so you know that the songs won't be too hard or in the wrong key. How many times have you heard school music CDs sung by adults or professional choirs of older children? Often these CDs are sung in keys/tempos that suit the older children/adults - but won't suit your pupils! We try to use real school children of the correct age to sing on our CDs. Therefore, the vocals aren't always perfect but that's how real kids are!

2) We've discovered that it actually seems to help younger children to learn the songs more quickly - as they listen to someone the same age of them singing the songs to them. [RETURN TO TOP OF PAGE]

3F) We don't have a pianist? Do your CDs contain the backing music for us to sing along to?

Yes. All our products contain the songs sung by children AND all the backing tracks for your children to sing along to. [RETURN TO TOP OF PAGE]

3G) Do we need a performance licence?

You will normally require a performance licence if you are performing any part of any of our musicals. Currently the only exceptions are: 'Christmas Play In ONE Day', 'The Fairytale Land Nativity Show', 'The Little Black Cloud', 'O Come All Ye Faithful' and all our assembly / song collection CDs. The particular licence that you require can only be purchased from our company.

We believe that we have one of the lowest prices for licence fees in the UK, starting at just £10. For more details on our performance licences, please Click here >>

You do not need a performance licence for any of our song collection or assembly CDs, however if your school is registered with CCLI (Christian Copyright Licensing) then please DO include any of our songs that you've used in your annual report to them. [RETURN TO TOP OF PAGE]

3H) Can we copy the CD?

All our products are protected by copyright. We allow the purchasing establishment/individual to make one copy of the CD purely for back up purposes. Customers are strictly not allowed to make multiple copies of CDs even for rehearsal purposes. Such actions will be treated as 'acts of piracy' and legal action will be taken.

However, multiple copies of any of our products can be purchased from Learn2soar at the following discounted rates.

Additional "Back Up" CDs (i.e. A duplicate of what you already have) = £8 per CD (+£1.99 P&P)

'No Frills' Rehearsal CDs (i.e. Just the audio tracks for children to learn from) = £14 for a pack of 4. If ordering a large quantity, then further discounts are available. P&P extra depending on quantity of CDs purchased. Please contact us for details. [RETURN TO TOP OF PAGE]

3I) Part of our performance is being broadcast on local radio / TV - do we need permission?

None of our songs / musicals (or any part of any of our songs / musicals - however small) may be broadcast in any way without our express permission. Therefore for a broadcast to go ahead: 1) the performing school / establishment only needs to make sure that they have a standard performance licence (issued by Learn2soar Limited), and 2) the broadcaster needs to obtain special permission from Learn2soar Limited (which may or may not be given depending on the nature of the broadcast). If permission is granted then the broadcaster will have to pay royalties directly to Learn2soar Limited. The cost of this is open for negotiation, but is based on guidelines provided by the Musicians Union. [RETURN TO TOP OF PAGE]


SECTION 4: Order problems / Returns / Requests for inspection copies / items on approval

4A) What is your RETURNS policy?

Due to copyright law we are unable to accept returned physical items. Downloaded products are also non-refundable. The only exception is the statutory 14 day 'right to cancel' for unused / unopened goods. I.e. If you wish to return a CD you have purchased within 14 days you may do so ONLY if it has not been opened and remains sealed in the enlosed envelope. You then need to contact us to inform us of your intention to return the CD/s. You must then return the order at your own expense using recorded delivery or similar means. A refund will be processed once we have verified that the CD/s have not been used or damaged in any way. Regarding download products, you have 14 days to cancel your order provided the download has not been accessed. To clarify, our ordering system records every time a download link is clicked on (whether the download process is successful or not). Every such click will be regarded as a complete download. Therefore once the link has been clicked on the right to cancel is lost. If when clicking the link, the customer is unable to complete the download, don't worry, free technical support is available. We guarantee that you will receive all the material you have paid for one way or another. [RETURN TO TOP OF PAGE]

4B) What if the product isn't suitable?

As we are unable to accept returned products due to copyright law, you are strongly advised to check the suitability before purchase: Song samples from every track can be heard on each product page and detailed script samples, cast lists and production notes can also be viewed on every product page (see the tab-section at the foot of each product page). If you then have any further concerns or questions about the product you are interested in, simply email us before you buy, at info@learn2soar.co.uk and we'll provide you with all the information you need. [RETURN TO TOP OF PAGE]

4C) Do you send out products 'on approval' or do 'inspection copies'?

We do not distribute goods on approval. HOWEVER...

SONG SAMPLES:  You can listen to samples from every song on each product's webpage.

SCRIPT SAMPLES: Script samples for all products are available on the relevant product page (found in the tabbed section at the foot of each product page).

Please remember that full information about each product is given on our website and we'll also gladly provide you with any further specific details that you require in order to help you make an informed decision before you order. [RETURN TO TOP OF PAGE]

4D) DELIVERY COST / SCHEDULE

All download orders can be accessed instantly. There is NO delivery charge for download orders

For physical goods sent in the post:

UK STANDARD POST (Via First Class Royal Mail) = £1.99 per order: We always aim to dispatch orders within 24 hours of receiving them (except at weekends/public holidays). However during peak times of the year (October / November/December) please allow slightly longer. All UK orders should usually reach customers within around 3 working days. If it has been 7-10 days since you placed your order and you still haven't received it, please contact us immediately and we'll attempt to rectify the situation as a matter of urgency.

UK NEXT DAY DELIVERY (Via Royal Mail Special Delivery Service) = £7.50 per order: This is a premium service available by phone order only, upon request, and only for UK based customers. Next Day Delivery orders must be received before 2PM. The goods should then be with you by 1PM the following working day. Saturday deliveries are available upon request at a higher premium.

OVERSEAS ORDERS (Via Royal Mail International Tracked / Signed Delivery Service) = £8.99 per order: Overseas [non UK] customers usually receive orders in around 3-5 working days, but it may take a few weeks depending where in the world your package is heading. For this reason we always recommend that overseas customers use our instant download service. [RETURN TO TOP OF PAGE]


SECTION 5: Troubleshooting

5A) I've just received my order. You've sent the CD but no sheet music, script, song sheets etc....Where are they?

Sheet music, scripts, song sheets, etc, along with everything else you could possibly need, are all contained within the CD ROM section of your CD, from where you can easily access them with any computer and print off whatever you need. We do not sell separate books containing sheet music, scripts, etc...

In the unlikely event that you are unable to access the CD ROM section of your CD, we will gladly email you copies of whatever you require. [RETURN TO TOP OF PAGE]

5B) I've put my CD into the computer and I can see the script etc... But I can't hear any music?

Take the CD out of the computer and put it into any audio CD player / stereo system!

If you really want to listen to the CD on the computer, then firstly cross off the CD Rom welcome screen, then open your computers music playing program (e.g. iTunes or Windows Media Player) and play the music from there. [RETURN TO TOP OF PAGE]

5C) I've just put my CD into my computer but nothing's happening - what am I doing wrong?

On the rare occasion that this happens, we recommend the following course of action.

1) As we're sure you're well aware, not all computers work properly all the time! Therefore, if possible firstly try the CD in a completely different computer. Nine times out of ten this solves the problem straight away! Alternatively you might like to try restarting your computer with the CD still inside it, as this sometimes does the trick too.

2) If you are still having problems, go into "My Computer" and look for your CD/DVD ROM Drive. Right-click on it and select "explore". You should then be able to view and access all the folders/files on the CD.

In the very unlikely situation that you still have problems, please contact us and we'll try to help you as quickly as we can [RETURN TO TOP OF PAGE]

5D) I think I may have a faulty CD / My CD's jumping and isn't working properly.

If your CD is 'jumping' or 'skipping' tracks or sections of music, then this indicates one of two possible problems...

1) CD PLAYER ISSUES: You may have a faulty CD player, or a CD player with a dirty lens, or a make of CD player which isn't compatible with the newer technologies used to produce our enhanced MULTIPURPOSE CDs. Therefore, please give your disk a quick clean and then try it in a few completely different makes and models of CD players. Hopefully it should work in one of them.

2) DAMAGED CD: You may have a dirty or scratched CD. PLEASE NOTE: All our CDs are carefully checked and verified before dispatch to ensure they are in perfect working order. If your CD has somehow become dirty or scratched whilst in your possession, then firstly please try cleaning it. If it cannot be cleaned or if it has become too scratched to be reliably used, then don't worry, replacement CDs are available to purchase at just £8 each, Alternatively we can set you up with the download verison of your product for a £6 charge. You can then download the product and burn your own CD.

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