Learn2soar Limited FAQ Frequently Asked Questions

If you select this product option, then upon completion of the checkout process you will have instant access to a download link. Simply click on the link to start downloading the product which comes in the form of an easily accessible ‘zipped’ folder. (The total size of the download will be anything from 33MB to 120MB in size, depending on the product purchased). Inside the downloaded folder you will find everything you would normally find on one of our CDs - scripts or assemblies, sheet music, songsheets, OHP masters, PowerPoint files and much more. You will also find a folder containing ALL the music files (vocal tracks & backing tracks) in MP3 format. The entire download product will be fully compatible with all makes and models of computers (further instructions for how to easily burn these files to CD are contained within the actual download product). [RETURN TO TOP OF PAGE]

1B) What does it mean: Instant Download PLUS ½ Price 1 Yr Performance Licence

If you purchase this option you will receive access to the digital download version of your chosen product along with the rights to be able to stage performances for 1 year. Performance Licence explanation: If you wish to stage a performance of one of our musicals you will normally require a performance licence. (Not applicable to assembly / song collection CDs and a few other CDs – see below for list). We are the only providers of the particular licence that you require. A one year unlimited licence allows you to perform any one particular show on as many occasions as you want within a period of one year only. This licence normally costs £18, but if you buy it now at the same time as you buy the CD/Download, you can have it at half price for just £9. For further information, or to buy a full price licence (if you’ve already purchased the CD) please see our performance licence page. [RETURN TO TOP OF PAGE]

1C) What does it mean: Instant Download PLUS Lifetime Performance Licence

If you purchase this option you will receive access to the digital download version of your chosen product along with the rights to be able to stage performances of it at any time in the future without limit. Performance Licence explanation: If you wish to stage a performance of one of our musicals you will normally require a performance licence. (Not applicable to assembly / song collection CDs and a few other CDs – see below for list). We are the only providers of the particular licence that you require. A lifetime licence allows you to perform any one particular show on as many occasions as you want at any time in the future without limit. For further information please see our performance licence page. [RETURN TO TOP OF PAGE]

1D) How do you purchase a download

To download now, please follow these steps:

1) Select one of the download options from the drop down menus on the product page, then press 'add to basket' (CLICK HERE FOR EXAMPLE).

2) Complete the checkout process. Once payment is complete you'll have the opportunity to print out your invoice/receipt. Once you have done so, click the link at the top left corner of this page which says 'Return to store'. This will take you to a confirmation page.

3) On the confirmation page, click the link on the right which says 'Click here to download it straight away'. This will take you to your 'order history' page.

4) On the order history page, click the link on the right which says 'view order'.

5) On the next page, scroll down and look for the download link which appears like this...

[Download Here]

PLEASE NOTE: This link will also be emailed to you. However, as some email applications block the use of weblinks, we always recommend downloading directly from our website. You have 10 opportunities to download, at any time within a two week period. You can download from any computer, so if at first you don't succeed, please do try again.

6) Click the link and choose where on your computer you want to save the download to. PLEASE make a note of this location.

7) Once downloaded, you will have to 'extract' the contents of the downloaded zip folder. Just 'right click' on it and select 'Extract' or 'Extract All'. Follow the instructions and open up the new extracted folder. You'll then have instant access to all the MP3 music tracks (vocal and backing tracks which you can burn onto CD - instructions included), editable & printable scripts, ideas, songsheets, PowerPoints and everything else you'd normally get if you ordered via the post.

SECTION 2: Physical Product Options (I.e. CDs)

2A) What does it mean: CD ONLY (Contains ALL You Need)

Our CDs are special multi purpose CDs. Put them in any CD player / stereo system to hear all the vocal tracks and backing tracks. Put the same CD in any computer to easily access scripts or assemblies, sheet music, song sheets, PowerPoint shows and much more. [RETURN TO TOP OF PAGE]

2B) What does it mean: CD +half price 1 yr licence

You will receive a CD + a performance licence which lasts for 1 year only. Performance Licence explanation: If you wish to stage a performance of one of our musicals you will normally require a performance licence. (Not applicable to assembly / song collection CDs and a few other CDs – see below for list). We are the only providers of the particular licence that you require. A one year unlimited licence allows you to perform any one particular show on as many occasions as you want within a period of one year only. This licence normally costs £18, but if you buy it now at the same time as you buy the CD, you can have it at half price for just £9. For further information, or to buy a full price licence (if you’ve already purchased the CD) please see our performance licence page. [RETURN TO TOP OF PAGE]

2C) What does it mean: CD +LIFETIME licence

If you purchase this option you will receive a CD of your chosen product along with the rights to be able to stage performances of it at any time in the future without limit. Performance Licence explanation: If you wish to stage a performance of one of our musicals you will normally require a performance licence. (Not applicable to assembly / song collection CDs and a few other CDs – see below for list). We are the only providers of the particular licence that you require. A lifetime licence allows you to perform any one particular show on as many occasions as you want at any time in the future without limit. For further information please see our performance licence page. [RETURN TO TOP OF PAGE]

2D) What does it mean: Extra Back-Up CD

Please note, unlike other companies, we DO allow customers to make ONE copy only of any of our full priced CD / download products. However, if you require additional back up copies (or if you are unable to duplicate CDs) then you may purchase an Extra Back-Up CD. This is an exact duplicate of the full price product, but is ONLY available for purchase at the same time as, or following the purchase of, a full price CD or download product. [RETURN TO TOP OF PAGE]

2E) What does it mean: No-Frills Rehearsal CDs (Audio tracks only) in packs of 4

All the vocal and backing tracks on a simple no-frills CD in a paper wallet. Available in packs of four at £12 a pack. (If you require a large number of rehearsal CDs, please phone us for a quote as discounts are available for big orders). [RETURN TO TOP OF PAGE]

SECTION 3: Questions about the nature of our products

3A) What is your price guarantee?

We believe that we have the lowest prices in the UK for the particular goods and services that we provide. Should you find another company offering comparable products for less, please let us know – We refuse to be beaten on price or value for money.

Our prices are low because we provide our full range of musicals and song collections on ‘Enhanced CD’s’ meaning we can give you much more than any other company - but at a lower price. We were the first 'Music For Schools' company in the UK to provide musicals etc.. in this way. While a few other companies have started to copy us now, we still believe that we offer far more than anyone else. [RETURN TO TOP OF PAGE]

3B) What is an 'Enhanced CD'?

An 'Enhanced CD' is basically both a normal AUDIO CD & a CD ROM rolled into one.

Therefore, if you put any of our CDs in any normal CD player / stereo system, you can hear all the fantastic songs sung by age appropriate children plus all the fantastic professionally recorded backing music, made using a wide variety of instrument sounds and musical styles.

THEN TAKE THE SAME CD and place it in any computer to access an easy to use CD ROM portion which contains printable sheet music, OHP masters and song sheets. Musicals also contain script, production notes & PowerPoint scenery. Assembly CDs also contain stories, prayers, ideas & PowerPoint presentations. SO YOU GET EVERYTHING YOU NEED ALL ON ONE AMAZING CD!

Publishing this way is also very environmentally friendly – this is because with ‘Enhanced CD’s’ you are able to print off exactly what you need and you don't pay for things that you don't need. Therefore, we save an enormous amount of paper and we save on printing costs and we can pass those savings on to you! [RETURN TO TOP OF PAGE]

3C) Do you sell sheet music?

As has just been explained in the previous question, sheet music with guitar chords along with everything else you could possibly need, are all contained within the CD ROM portion of your CD for you to print off and use if you want. We do not sell separate sheet music. However, in the unlikely event that you are unable to access the CD ROM portion of your CD, we will provide you with paper copies of whatever you need for a small additional charge. Please contact us for details. [RETURN TO TOP OF PAGE]

3D) Do you sell books with your CDs?

No. We don't sell any books at all. This is because everything you could possibly need is contained within the CD ROM portion of your CD. However, in the unlikely event that you are unable to access the CD ROM portion of your CD, we will provide you with paper copies of whatever you need for a small additional charge. Please contact us for details. [RETURN TO TOP OF PAGE]

3E) What do you mean "sung by age appropriate children" - What difference does it make?

The majority of our products feature songs sung by age appropriate children. This simply means that if for instance, one of our CDs is intended to be used by children between the ages of 5-7, then we try to use 5-7 year old children on the recordings. We do this for two reasons:

1) As an extra guarantee to you so you know that the songs won't be too hard or in the wrong key. How many times have you heard school music CDs sung by adults or professional choirs of older children? Often these CDs are sung in keys/tempos that suit the older children/adults - but won't suit your pupils! We try to use real school children of the correct age to sing on our CDs. Therefore, the vocals aren't always perfect but that's how real kids are!

2) We've found that in some cases, it actually seems to help younger children to learn the songs more quickly - as they listen to someone the same age of them singing the songs to them. [RETURN TO TOP OF PAGE]

3F) We don't have a pianist? Do your CDs contain the backing music for us to sing along to?

Yes. All our products contain the songs sung by children and all the backing tracks for your children to sing along to. [RETURN TO TOP OF PAGE]

3G) Do we need a performance licence?

You will normally require a public performance licence if you are performing four songs or more, from any of our musicals except "The Fairytale Land Nativity Show", "The Little Black Cloud" & "O Come All Ye Faithful". The particular licence that you require can only be purchased from our company.

However we do award free licences in some circumstances. We also believe that we have one of the lowest prices for licence fees in the UK, starting at just £9. For more details on our performance licences, please Click here >>

NB/ You do not need a performance licence for any of our song collection or assembly CDs, however if your school is registered with CCL (Christian Copyright Licensing) then please do include any of our songs that you've used in your annual report to them. [RETURN TO TOP OF PAGE]

3H) Can we copy the CD?

All our products are protected by copyright. We allow the purchasing establishment/individual to make one copy of the CD only purely for back up purposes. Customers are strictly not allowed to make multiple copies of CDs even for rehearsal purposes. Such actions will be treated as 'acts of piracy' and legal action will be taken.

However, multiple copies of any of our products can be purchased from Learn2soar Limited at the following discounted rates.

Additional "Back Up" CDs (i.e. A duplicate of what you already have) = £6 per CD (+£1.99 P&P)

'No Frills' Rehearsal CDs (i.e. Just the audio tracks for children to learn from) = £3 per CD (Minimum order of 4. If ordering a large quantity further discounts are available. P&P extra depending on quantity of CDs purchased. Please contact us for details). [RETURN TO TOP OF PAGE]

3I) "Part of our performance is being broadcast on local radio / TV - do we need permission?"

None of our songs / musicals (or any part of any of our songs / musicals - however small) may be broadcast in any way without our express permission. Therefore for a broadcast to go ahead: 1) the performing school / establishment only needs to make sure that they have a standard performance licence (issued by Learn2soar Limited), and 2) the broadcaster needs to obtain special permission from Learn2soar Limited (which may or may not be given depending on the nature of the broadcast). If permission is granted then the broadcaster may have to pay some royalties directly to Learn2soar Limited which may be negotiated. [RETURN TO TOP OF PAGE]

SECTION 4: Order problems / Returns / Requests for inspection copies / items on approval

4A) What is your RETURNS policy?

We cannot accept any returned items due to copyright law. However in the unlikely situation that you experience dififculty please email us at info@learn2soar.co.uk and we'll help you in any way we can. [RETURN TO TOP OF PAGE]

4B) What if the product isn't suitable?

We cannot accept returned products due to copyright law. You are advised to check the suitability before purchase: Song samples from every track can be heard on each product page and script samples are available upon request by emailing us at info@learn2soar.co.uk

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4C) Do you send out products 'on approval' or do 'inspection copies'?

We do not distribute goods on approval. HOWEVER...

SONG SAMPLES: You can listen to samples from every song on each product's webpage.

SCRIPT SAMPLES: Script samples for most products are available on the relevant product page (found in the tabbed section at the foot of each product page). If you wish to view script samples from a product where no samples are currently available online, then please email us at info@learn2soar.co.uk with your request. Please remember that full information about each product is given on our website and we'll also gladly provide you with any further specific details that you require in order to help you make an informed decision before you order. [RETURN TO TOP OF PAGE]

4D) DELIVERY COST / SCHEDULE

All download orders can be accessed instantly. There is NO delivery charge for download orders

For physical goods sent in the post:

UK STANDARD POST (Via First Class Royal Mail) = £1.99 per order: We always aim to dispatch orders within 24 hours of receiving them (except at weekends/public holidays). However during peak times of the year (October / November) please allow slightly longer. All UK orders should usually reach customers within around 3 working days. If it has been 10 days since you placed your order and you still haven't received it, please contact us immediately and we'll attempt to rectify the situation as a matter of urgency.

UK NEXT DAY DELIVERY (Via Royal Mail Special Delivery Service) = £7.50 per order: This is a premium service available by phone order only upon request for UK based customers only. Next Day Delivery orders must be received before 2PM. The goods should then be with you by 1PM the following working day. Saturday deliveries are available upon request at a higher premium.

OVERSEAS ORDERS (Via Royal Mail International Signed For Delivery Service) = £7.99 per order: Overseas [non UK] customers usually receive orders in around 5 working days at the most, but it may take a few weeks depending where in the world your package is heading. For this reason we always recommend that overseas customers use our instant download service. [RETURN TO TOP OF PAGE]

SECTION 5: Troubleshooting

5A) I've just received my order. You've sent the CD but no sheet music, script, song sheets etc....Where are they?

As has been explained above, sheet music with guitar chords, scripts, song sheets, etc, along with everything else you could possibly need, are all contained within the CD ROM portion of your CD, from where you can easily access them with any computer and print off whatever you need. We do not sell separate books containing sheet music, scripts, etc...

In the unlikely event that you are unable to access the CD ROM portion of your CD, we will gladly email you copies of whatever you require. [RETURN TO TOP OF PAGE]

5B) I've put my CD into the computer and I can see the script etc... But I can't hear any music?

Take the CD out of the computer and put it into any audio CD player / stereo system!

If you really want to listen to the CD on the computer, then firstly cross off the CD Rom welcome screen, then open your computers music playing program (e.g. Windows Media Player) and play the music from there. [RETURN TO TOP OF PAGE]

5C) I've just put my CD into my computer but nothing's happening - what am I doing wrong?

On the rare occasion that this happens, we recommend the following course of action.

1) As we're sure you're well aware, not all computers work properly all the time! Therefore, if possible firstly try the CD in a completely different computer. Nine times out of ten this solves the problem straight away! Alternatively you might like to try restarting your computer with the CD still inside it, as this sometimes does the trick too.

2) If you are still having problems, go into "My Computer" and look for your CD/DVD ROM Drive. Right-click on it and select "explore". You should then be able to view and access all the folders/files on the CD.

In the very unlikely situation that you still have problems, please contact us and we'll try to help you as quickly as we can. [RETURN TO TOP OF PAGE]

5D) I think I may have a faulty CD / My CD's jumping and isn't working properly.

If your CD is 'jumping' or 'skipping' tracks or sections of music, then this indicates one of two possible problems...

1) You may have a faulty CD player, or a CD player with a dirty lens, or a very old CD player which isn't compatible with the newer technologies used to produce our CDs. Therefore, please give your disk a quick clean and then try it in a few completely different makes and models of CD players. Hopefully it should work in one of them.

2) You may have a dirty or scratched CD. PLEASE NOTE: All our CDs are carefully checked and verified before dispatch to ensure they are in perfect working order. If your CD has somehow become dirty or scratched whilst in your possession, then firstly please try cleaning it. If it cannot be cleaned or if it has become too scratched to be reliably used, then don't worry, replacement CDs are available to purchase at just £6 each, Alternatively we can set you up with the download verison of your product for no additional charge. You can then download the product and burn your own CD.

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Faq

FREQUENTLY ASKED QUESTIONS

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