How To Order From Learn2soar
By placing any order with us you are agreeing to our terms and conditions of sale. There are a number of ways to place an order with us:
1) CREDIT / DEBIT CARD
Buy now online from anywhere in the world, with a wide variety of credit/debit cards, or simply call us with your card details on (+44) 0844 357 8473 (View Opening Times). You can also pay online via PayPal.
2) CHEQUE PAYMENT
UK based customers can post us a cheque. (Overseas customers may only pay via credit/debit card or PayPal). To pay in advance by cheque, simply complete an order form (click here to download an order form) and then send the completed form to us through the post with a cheque for the full amount due including postage. (Cheques to be made payable to Learn2soar Limited). Please send the form with your payment to Learn2soar, PO Box 431, Stockport. SK5 6WR.
3) 30 DAY INVOICE - UK SCHOOLS ONLY
PLEASE NOTE: This particular payment method can ONLY BE USED BY UK BASED SCHOOLS - PLEASE READ ALL OF THE FOLLOWING INFORMATION BEFORE ORDERING.
SPEEDY ONLINE ORDERING: For speed, UK based schools can now order online using our ‘Add to basket’ ordering function. This means that UK schools can order any item from us online (including download products) via a 30 day invoice. NO CREDIT CARD REQUIRED. Simply go through the checkout process and when you get to the 'select payment method' page, just select the invoice option. There is a text box underneath for you to enter a purchase order number if required (which will be referenced on your invoice). Then click the 'BUY NOW' button and you're done! Your 30 day invoice will appear on the very next page. Please print it off for your records and pay within 30 days. A copy will be included with your order which will be dispatched ASAP.
ORDERS VIA FAX / EMAIL / POST / TEL: Simply contact us with your order (contact details below). Just fax / email / post / phone us the following pieces of information:
· School name & address
· A contact name
· Telephone number
· Products you require
Please note that orders received via phone / fax / post do take longer to process than web orders.
Therefore for speed we always recommend you order online wherever possible.
SCHOOL ORDERS IMPORTANT INFORMATION: You must have the permission / authority on behalf of your establishment to place an order via a 30 day invoice. Official purchase orders are welcome but not required. You may also give us a purchase order number if necessary, which will be referenced on your invoice. Once we receive your order, it will be processed and dispatched within 24 hours. Your invoice will be included. We aim to keep the ordering process as simple as possible. If you wish, you may print off and use one of our order forms (Click here to view / print / download and order form) Payment must be made within 30 days via cheque, BACS or credit / debit card.
IMPORTANT: Our 30 day credit invoicing service is reserved for UK based schools only. All other customers (including private day nurseries / preschools / playgroups / churches / charities / sunday schools / home schools / private individuals / overseas schools / etc...) must pay in advance via credit / debit card, paypal or cheque.
ADDRESS: Learn2soar Ltd. PO Box 431, Stockport, SK5 6WR. The UK.
TEL: 0844 357 8473 View Opening Times (Overseas customers please dial 44 844 357 8473)
FAX: 0871 900 5764
STANDARD UK DELIVERY: Please add £1.99 per item for 1st class postage & packaging. (For online purchases, this will automatically be added on).
NEXT DAY UK DELIVERY: If your order is very urgent, we will gladly dispatch your order via 'Royal Mail Special (Next Day) Delivery' at the cost £7.50. PLEASE NOTE: This delivery option is currently available upon request for telephone orders only. The order must be placed before 2 PM. Next day delivery requests received on Friday's will be delivered after the weekend on the Monday, Saturday delivery can be arranged but at a much higher price. Please contact us for details.
OVERSEAS DELIVERY: OVERSEAS CUSTOMERS ARE ADVISED TO READ ALL THE FOLLOWING INFORMATION BEFORE BUYING FROM US...
1) PAYMENT: We ONLY accept overseas orders from customers who purchase goods using a credit / debit card or paypal. On the checkout page you can change the currency to display the checkout total in one of six main currencies. Please don’t be put off if your currency isn’t displayed, as in most cases your transaction can still be processed. Our credit card processing provider will automatically convert your currency into British Pounds Sterling upon placing your order.
2) If you have ordered physical goods for delivery, £8.99 will be added to your order for delivery costs. Downloadable products / licences have no delivery charge.
3) Your order will normally be dispatched within 24 hours (except at weekends / public holidays) and will usually take 5 working days at the most to reach you. However, this timescale is not guaranteed. Please note that if you have ordered from a remote part of the world, your order may take up to four weeks to reach you. For this reason we highly recommend that overseas customers consider buying downloadable products rather than physical products.
4) British Forces Personnel based abroad are counted as UK customers and can ignore the above information as long as a "BFPO" address is used.
For standard 1st class delivery, we always aim to dispatch orders within 24 hours of receiving it. However please note that at busy times of the year (Sept - Nov) it may be up to 48 hours before we dispatch your order. Therefore, most customers receive their orders within 1-5 days. However if you still haven't received your order within 10 days, you must contact us immediately so that we can rectify the situation as a matter of urgency.
In the unlikely event that your item is not in stock, we will back order to you. You will always have the option to cancel your order if you would rather not wait.
All orders are currently VAT free.
No worries! In the unlikely event that you experience any difficulty in receiving, accessing or using any part of the order you place with us, we promise that we will quickly and efficiently provide you with as much support and assistance as is required, to guarantee that you will be able to easily access and use all of the material that you ordered.
REQUESTS FOR ITEMS 'ON APPROVAL' or 'INSPECTION COPIES'
Sorry but we do not distribute 'inspection copies' or products 'on approval'. HOWEVER...
SONG SAMPLES: You can listen to samples from every song on each product's webpage.
SCRIPT SAMPLES: Script /assembly samples, cast lists and other key information from all products are all available on the relevant product page (from the tab section at the foot of each page). The tab sections also contain detailed information about each product. If you still require further details, please feel free to contact us and we will gladly provide you with any information or advice that you require in order to help you make an informed decision before you order.