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/Terms & ConditionsTerms & Conditions
ABOUT THIS WEB PAGE
Before ordering any product or service from us, you must agree to our full terms and conditions. This web page details the main points of our terms and conditions in an easy to read format. However, if you would like to read our FULL terms and conditions, you may do so by clicking on this link > | CLICK HERE TO READ OUR FULL TERMS AND CONDITIONS | These terms and conditions are in addition to and do not affect your statutory rights. Learn2soar Limited reserves the right to alter/add to these terms and conditions at any time without prior notice.
BEFORE YOU ORDER
IMPORTANT - To avoide any confusion, before ordering you must:
1) Read ALL information about the product you are purchasing on the relevant product web page including all 'tabbed sections' found at the foot of each product page, so that you fully understand the nature of the product you are purchasing. If there is any piece of information you do not understand then you must seek clarification from us either before you order or at the time of ordering.
2) Attempt to listen to at least one sound clip from every product you intend to purchase. Sound clips can be found on every product page by scrolling down to the 'tabbed sections'.
3) Read and agree to abide by all of our terms and conditions. You may not order from us unless you have first read, understood and agree to all our terms and conditions.If there is any piece of information you do not understand then you must seek clarification from us either before you order or at the time of ordering.
REQUESTS FOR 'INSPECTION COPIES' OR ITEMS 'ON APPROVAL'
We do not distribute 'inspection copies' of our goods or items 'on approval' . HOWEVER YOU CAN VIEW AND HEAR SONG SAMPLES AND VIEW SCRIPT SAMPLES FROM ANY PRODUCT BEFORE YOU BUY...
SONG SAMPLES: You can listen to samples from every song on each product's webpage at the foot of the page
SCRIPT SAMPLES: Script samples & other important facts (e.g. cast lists, running times, descriptions, etc...) are available on each product page (found in the tabbed section at the foot of each product page). Please remember that we'll also gladly provide you with any further specific details that you require in order to help you make an informed decision before you order. Just ring us or email us for any information or advice that you need.
RETURNS POLICY
Due to copyright law we are unable to accept returned items under any circumstance.
FAULTY PRODUCTS
In the unlikely event that you believe you have a faulty product, or a product that is not compatible with your equipment, please inform us immediately and we will rectify the situation as a matter of urgency.
SATISFACTION GUARANTEE
Our satisfaction guarantee relates to the technical ability for you to be able to satisfactorily access and use any product purchased from us. I.e. We know that some customers can be put off by the technical nature of our products as they come in the form of either digital downloads or physical enhanced CDs. Therefore, we guarantee that in the unlikely event that you experience any difficulty in receiving, accessing or using any part of any product ordered from us, we promise that we will quickly and efficiently provide you with as much support and assistance as is required, to guarantee that you WILL be able to easily access and use all of the material that you have purchased from us.
DOWNLOAD SERVICE
Products that are downloaded from our website are completely non-refundable under any circumstance. In the unlikely event that you experience problems accessing your download, please notify us immediately and we will provide you with all the assistance you need so that you can obtain and use all the material you have purchased. However, please note that due to the many varied combinations of hardware and software on the market, we cannot guarantee that all the material you download will be fully compatible with every computer. Therefore, in the unlikely event that you do experience difficulties, please contact us immediately. We will always be able to find a satisfactory resolution.
INVOICING FOR DOWNLOADS
Regarding paying for your download via our invoice method of payment, please note that your computer's IP address will be recorded and payment will always be required. Failure to pay will result in legal measures being taken against the individual who has made the download. Please note that the invoice method of payment is for exclusive use by UK based schools only (excludes private nursery establishments, daycare establishments, creches, toddler groups, church groups, playgroups, or any other private individuals, organisations or businesses). Therefore if the delivery address provided is not a UK based school then payment is due immediately and interest charges and penalty charges will start to apply if payment has not been received within 7 days. For UK schools payment is due within 30 days before charges start to apply.
COPYRIGHT
ALL material on this website including images, sound clips and text are protected by copyright © 2011 Learn2soar Limited. ALL material is provided for advertising/approval purposes only, and may not be copied, used or resold in any way or for any other purpose, without the express written permission of Learn2soar Limited. By using this website you are agreeing to this policy. Any reported incident of a violation of this policy will be passed to relevant law enforcement authorities.
All our products are also protected by copyright. We allow the purchasing establishment/individual to make one copy of the CD only purely for back up purposes. Customers are strictly not allowed to make multiple copies of CDs even for rehearsal purposes. Such actions will be treated as 'acts of piracy' and legal action will be taken.
However, multiple copies of any of our products can be purchased from Learn2soar Limited at the following discounted rates:
Additional "Back Up" CDs (i.e. A duplicate of what you already have) = £6 per CD (+£1.99 P&P)
'No Frills' Rehearsal CDs (i.e. Just the audio tracks for children to learn from) = £3 per CD (Minimum order of 4. If ordering a large quantity further discounts are available. P&P extra depending on quantity of CDs purchased. Please contact us for details).
LICENSING
Most of the musicals/plays that we sell require a performance licence to be purchased before the production can legally be performed. We are the only providers of the licence that you require. PRS/MCPS licences do not apply.
Therefore, in ordering from us, you agree that once you've decided that a performance will be staged (of any of our works which require a licence) you will order an appropriate licence from us (before the performance, not afterwards). There are a few circumstances where free licences are issued, but even here you must still inform us of your performance intentions so that a free licence can be arranged.
DVD/Video/CD Recording Rights Licences also must be purchased if the purchasing establishment is planning to record one of our works in any way shape or form.
Where we discover that an establishment has performed one of our musicals, or recorded any aspect of any of our published material, but an appropriate licence hasn't been ordered in advance, the establishment will be issued with an invoice for the full amount of the particular licence plus additional compensatory charges.
Please note that when ordering over the phone, our operators will not always ask customers about their potential licensing requirements at the time of ordering CDs, due to time constraints and due to the fact that most customers simply want to view/listen to the product in detail before deciding on their licensing requirements.
PRIVACY POLICY
Here at Learn2soar Limited, we take the security and privacy of our customers very seriously. Learn2soar Limited does not disclose buyers' information of any type to any third party. The only information we ever store about customers is simple contact details and details of previous orders. We do not store credit/debit card information or bank account details in any way. Any information you do pass on to us is held in the strictest confidence. Furthermore, regarding the storing of your contact details, we guarantee that this will never be used to participate in activities like telephone 'cold calling', fax or email ‘spamming’ or deluging you with junk mail or sales marketing of any type (other than possibly sending you our brochure or similar advertising leaflet/letter once every year or so) By using our website you are agreeing to all privacy / copyright related policies detailed on this webpage. If you do not agree to any of them, then please do not use our website. Thank you.
WORKSHOP TERMS & CONDITIONS
Separate terms and conditions are in effect for each of our school workshops - if you wish to book a workshop, you will be sent the full terms and conditions with your booking form.
YOUR RIGHTS
Any personal information submitted via our website is treated in accordance with the Data Protection Act 1998. To find out more about your entitlements under this legislation, visit the Information Commissioner's website www.ico.gov.uk
You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you or have any questions relating to this Privacy Policy or how we use the personal information we have about you, please write to us using the address found on the CONTACT US page on this website.
LEGAL STATEMENT DISCLAIMER
Learn2soar Limited is not liable for any damages arising in contract, tort or otherwise from the use of or inability to use this site or any material contained in it or any goods or services sold by Learn2soar Limited in any way shape or form, or from any action or decision taken as a result of using this site or of using any goods or services sold by Learn2soar Limited in any way shape or form.
This site may offer links to other sites thereby enabling you to leave this site and go directly to the linked sites. Similarly some products sold by Learn2soar Limited contain links to other websites. Learn2soar is not responsible for the content of any linked site not operated by Learn2soar or any link in a linked site not operated by Learn2soar. Learn2soar is not responsible for any transmission received from any linked site. The inclusion of a link to a site not operated by Learn2soar does not imply that Learn2soar endorses or has approved the linked site.
INVOICE SERVICE
Where a school order is placed via a 30 day invoice, the purchasing establishment will have 30 days from the date of ordering to settle the invoice in full. We reserve the right to charge interest and late payment fees on any invoice which remains unpaid beyond 30 days. Please note that the invoice method of payment is for exclusive use by UK based schools / similar educational establishments (excludes private nursery establishments, daycare establishments, creches, toddler groups, church groups, playgroups, or any other private individuals, organisations or businesses). Therefore, if the invoice address provided is not an official UK based school / educational establishment, then payment is due immediately and interest charges and penalty charges will start to apply if payment has not been received within 7 days.
PURCHASE ORDERS
Purchase orders from schools are always welcome. However from time to time we receive some purchase orders which attempt to state their own terms and conditions. As an act of good faith we will always attempt to comply with such terms and conditions wherever possible, but in the case of any conflict that may arise, Learn2soar's terms and conditions in full will always prevail. By placing any order with us you are acknowledging your acceptance of this fact.
