UK STANDARD DELIVERY (£1.99): All physical CD orders are usually dispatched via standard first-class royal mail within 24 hours of the order being received. Therefore, under normal circumstances most customers receive their orders within 1-3 working days. However, at peak times of the year (October to December) please allow a little longer for your order to arrive.
UK NEXT WORKING DAY DELIVERY (£7.50): The option for UK customers to have their order delivered via 'guaranteed next day delivery' is available for phone orders only on 0844 357 8473. However during times of heavy demand, we reserve the right to withdraw this service without notice. Orders via 'guaranteed next day delivery' must be placed before 2PM.
OVERSEAS (Non-UK) DELIVERY
OVERSEAS [NON-UK] DELIVERY (£10.99): NON-UK CUSTOMERS ARE ADVISED TO READ ALL THE FOLLOWING INFORMATION BEFORE BUYING FROM US:
1) CUSTOMS / IMPORT / DUTY / TAX CHARGES FOR PHYSICAL GOODS: We are not responsible for any customs / import / duty / tax, charged by your country's authorities. Any such charge must be paid by you, the customer. Similarly, we cannot be held accountable for any delay or confiscation of your order, due to customs/import procedures in your location.
2) DELIVERY CHARGES & TIMESCALE: If you have ordered physical goods for delivery, £10.99 will be added to your order for delivery costs. (Downloadable products / licences have no delivery charge.) This £10.99 price is for a 'Tracked & Signed' service. Your order will normally be dispatched by us within 24 hours of the order being made, (except at weekends / public holidays).
Deliveries will usually take 5-12 days to reach you depending on your location. However, this timescale is not guaranteed. Please note that at peak times of the year (November / December), or if you have ordered from a remote part of the world, then your order may take 2 to 4 weeks to reach you.
EXPRESS OVERSEAS DELIVERY: Alternatively, if you require your physical goods as urgently as possible, then we do have an express overseas delivery option available, which can get the goods to you in approximately 2-7 days (depending on your location). To purchase this express service, please visit the following page to add the £15.00 expedited delivery option, which is in addition to the standard £10.99 overseas delivery costs (Total express overseas delivery costs therefore become £15.00 + £10.99 = £25.99)
3) BFPO: British Forces Personnel based Overseas are counted as UK customers and can ignore the above information if a "BFPO" address is used.