NEW ORDERS / DELIVERY INFO
By placing any order with us you are agreeing to our terms and conditions of sale.
ONLINE: Select an option above and click 'Add to basket'. Complete the checkout process and choose to pay safely and securely via credit/debit card or via PayPal. UK based schools can also use this method to pay via school invoice (see below).
UK SCHOOL'S 30 DAY INVOICE: Official UK School orders are very welcome (30 day credit). Purchase orders are not required. Account set-up is not required. Just complete the checkout process on this website and on the final page select the 'Invoice' button. If you need to send us a 'Purchase Order Number', don't worry, there is an optional input box beneath the invoice button, where you can add an order number if required. Your invoice is then available to print on the following page and any download items you have ordered become instantly available! Any CDs you have ordered are dispatched asap with a copy of your invoice included.
You may also send us official orders via phone / email / fax (Contact Details). However, for speed and ease of use, we strongly recommend that you order via this website.
So that there is no delay, please ensure that the invoice address you provide is a registered UK school address. This doesn't include privately owned preschools / daycare / nurseries / playgroups / churches / charities / home addresses. These customers should purchase using a credit / debit card, PayPal, or by sending a cheque by post along with an order form.
ONLINE: Just select one of the product options above and click 'Add to basket'. Complete the checkout process and choose to pay safely and securely via credit/debit card or via PayPal.
You can also change the currency above to display prices in one of several major currencies. Please don’t be put off if your currency isn’t displayed, as in many circumstances it is possible that your transaction can still be processed. No matter what currency you select, our credit card processing provider will automatically convert your currency into British Pounds Sterling upon placing your order.
If you have any problems in completing your payment, please phone us on the numbers below. We'll be happy to help in any way we can. Or, if you would like us to call you instead, then please send an email to email@example.com informing us of the difficulties you are having, along with your phone number and the best time for us to call.
TELEPHONE: You can phone us with your card details on the following numbers:
Lines open Mon to Fri: 8AM to 6PM London UK time
FROM THE USA & CANADA - Call Centre: 011 44 844 357 8473 | Direct Line: 011 44 161 9479 222 or 011 44 1223 714 911
FROM AUSTRALIA - Call Centre: 0011 44 844 357 8473 | Direct Line: 0011 44 161 9479 222 or 0011 44 1223 714 911
FROM IRELAND & Most other countries - Call Centre: 00 44 844 357 8473 | Direct Line: 00 44 161 9479 222 or 00 44 1223 714 911
SCHOOL INVOICE ORDERS: Our school invoicing system is not normally available for use by non-UK customers. However, in exceptional circumstances (e.g. if your school's payment procedures prohibit the use of a credit card), then we will provide goods for overseas schools, with a 30 day credit invoice, providing your establishment passes certain security checks. There is also an additional 'Overseas Banking Charge' of £10 for this service, to cover the banking costs we incur for accepting a bank payment in a foreign currency. Please email us at firstname.lastname@example.org if you wish to receive your goods with a 30 day invoice, along with the additional £10 charge.
UK STANDARD DELIVERY (£1.99): All CD orders are usually dispatched via standard first class royal mail within 24 hours of the order being received. Therefore under normal circumstances most customers receive their orders within 1-3 working days. However at peak times of the year (October-November) please allow a little bit longer for your order to arrive.
UK NEXT WORKING DAY DELIVERY (£7.50): The option for UK customers to have their order delivered via "Next Day Delivery" is available for phone orders only on 0844 357 8473. However during times of heavy demand we reserve the right to withdraw this service without notice. Orders via Next Day Delivery must be placed before 2PM.
OVERSEAS [NON-UK] DELIVERY (£8.99) : NON-UK CUSTOMERS ARE ADVISED TO READ ALL THE FOLLOWING INFORMATION BEFORE BUYING FROM US:
1) OVERSEAS PAYMENT OPTIONS: Please see the above information for various payment options.
2) CUSTOMS DUTY CHARGES: We are not aware of any country in the world, which will charge you an additional customs charge, for you to receive delivery of any of our goods.
3) DELIVERY CHARGES & TIMESCALE: If you have ordered physical goods for delivery, £8.99 will be added to your order for delivery costs. (Downloadable products / licences have no delivery charge.) This £8.99 price is for the 'Royal Mail International Tracked & Signed Service'.
Your order will normally be dispatched by us within 24 hours of the order being made, (except at weekends / public holidays).
Deliveries will usually take 5-10 working days at the most to reach you. However, this timescale is not guaranteed. Please note that if you have ordered from a remote part of the world, your order may take up to four weeks to reach you. For this reason we highly recommend that overseas customers consider buying downloadable products rather than physical products, which is always an instant way of receiving your purchase.
If you require goods to reach you faster than the usual 5-10 days, then we do have express delivery options available, upon request, which can get the goods to you in 1-3 days. However, these services are understandably very expensive, with delivery prices ranging from £20 to £45 per order. If you wish to pay extra for this premium service, then please phone or email us.
4) BFPO: British Forces Personnel based Overseas are counted as UK customers and can ignore the above information as long as a "BFPO" address is used.