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privacy policy

LEARN2SOAR PRIVACY POLICY

GENERAL INFORMATION

Here at Learn2soar Limited, we take the security and privacy of our customers very seriously. We are committed to protecting and respecting your privacy, whilst striving to provide the best user experience. We work hard to keep your information safe and we want our services to be safe and enjoyable for everyone. We follow strict security procedures on how personal information is stored and used and who sees it to help stop unauthorised people obtaining it. This privacy policy sets out how Learn2soar Limited uses and protects any information that you give us when you use this website. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Learn2soar Ltd has a legal duty to protect personal information that we collect under the Data Protection Act (1998) and any law / consumer legislation which complements or replaces it, including the Private and Electronic Communications Regulations (2003), the new UK Data Protection Bill (DPA) and the General Data Protection Regulation (EU) 2016/679, (GDPR). For the purpose of the DPA and GDPR, we (Learn2soar Limited) are the data controller (in other words, the organisation that determines how your personal information is used) and are located at 36A Market Street, New Mills, High Peak, SK22 4AA, United Kingdom.

Learn2soar Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

INFORMATION WE COLLECT AND STORE

Here at Learn2soar Limited, we only process personal data for core business puposes such as sales, invoices and copyright licensing. Therefore, we only collect and store the following personal information:

· Name

· Address

· Telephone number

· Email address

· IP address

· Details of previous orders

· Email preferences: If you have asked to receive marketing emails from us, then we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting, using the email address which you have provided. If you do not wish to receive these emails, please email us at info@learn2soar.co.uk with the words 'opt out' in the subject field, or please use the 'unsubscribe' link provided in any marketing emails.

We guarantee that information you provide to us will never be used to participate in activities like telephone 'cold calling', or fax or email ‘spamming’. We will never release your data to other third party organisations for advertising purposes.

Email / Text Correspondance: If you ever send us an email or text message for any reason at all, then we may securely store a copy of that correspondance, along with any replies we provide, for a reasonable amount of time. We do this to ensure quality of service and for training purposes. We collect this information so we can fulfil our legitimate interests as a business to ensure that our employees are trained to the highest level so that our customers receive the very best service.

Phone Calls: All inbound phone calls are directed to us through 'SwitchboardFree', who only store the telephone numbers used and the duration of each call. SwitchboardFree are fully GDPR compliant. Most inbound phone calls are then answered in-house directly by Learn2soar Limited employees. However, some overflow phone calls are answered by 'Zoom Answer Call', which is also fully GDPR compliant. The basic details of every inbound call are stored in a text-only format: name and personal details of the caller and nature of the call. Card details are not stored in this way. In addition, we may record some in-bound and out-bound telephone calls to ensure quality of service and for training purposes. If sensitive information such as credit card details are discussed during the call, then that information is not recorded. We collect these recordings so we can fulfil our legitimate interests as a business to ensure that our telephone operators are trained to the highest level so that our customers receive the very best service. Call recordings are usually deleted every 90 days.

Social Media: We may collect details about you, such as your user name, when you engage with us on social media (by mentioning or tagging us in a post or contacting us directly) this is so that we can respond to any comments and queries you have.

Blog: The blog section on our website uses various third party apps for website functionality only. I.e. security, social media links, website optimisation. Neither our blog pages or any of these apps collect personal data in any way. Any data collected only reflects how each user navigates through the blog pages and is completely anonymous.

Website Access: Apart from Learn2soar Limited employees, the only other entity who has direct access to personal data stored on this website is our wesbite design and server storage team: RackRocket Ltd, who are fully GDPR compliant. RackRocket are only authorised to access our customer's personal data on a case-by-case basis and only when technical problems have arisen.

PROFILING

We do not make automated decisions or profile you, using your personal information.

CREDIT CARD INFORMATION

If you are purchasing from us then we may temporarily take your credit/debit card information in an electronic format, which is not stored in any way. These details are passed via a secure data stream directly to our card merchants (PayPal), then onto their '3D Card Secure' partners (Cardinal Commerce) and then onto your bank. Learn2soar Limited does NOT see or store your credit/debit card information, in any way, shape or form. PayPal and Cardinal Commerce are fully GDPR compliant.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, data is stored on a secure server with highly limited access.

COOKIES

THIS SITE USES COOKIES TO IMPROVE YOUR USER EXPERIENCE. BY USING THIS SITE YOU AGREE TO THESE COOKIES BEING SET.

A cookie is a tiny text file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies gather data which allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. This data does not identify any personal details whatsoever.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

PLEASE NOTE: If you disable cookies from our website then you will be unable to use the shopping basket function.

There are only a few types of cookies used on our website, all are absolutely harmless.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You have certain rights in respect of the personal information that we hold about you. Details of these rights are set out below. To exercise any of these rights, please write to us at Learn2soar, PO Box 431, Stockport, SK5 6WR, UK. Your rights are:

· Upon request, we will confirm whether or not we are processing and using personal information about you, and provide you with a copy of that information.

· Please inform us if you would like us to rectify any inaccurate or incomplete data that we hold about you.

· We will respect your rights to require us to cease processing your personal information for a specific purpose, or in a specific way, that is likely to cause you or any third parties unwarranted damage or distress. In addition, upon request, we will immediately restrict your personal information in certain circumstances, or erase it altogether, where there is no good reason for us to continue to use it.

· Upon request, we will provide you or third parties on your behalf, with a copy of any personal information that we hold about you which you have provided to us.