Learn2soar Terms & Conditions
ABOUT THIS WEB PAGE
Before ordering any product or service from us, you must agree to our full terms and conditions. This web page details the main points of our terms and conditions in an easy to read format. However, if you would like to read our FULL terms and conditions, you may do so by clicking on this link > | LEARN2SOAR FULL TERMS AND CONDITIONS | These terms and conditions are in addition to and do not affect your statutory rights. Learn2soar Limited reserves the right to alter/add to these terms and conditions at any time without prior notice. By placing any order with us, you acknowledge your acceptance of these terms and conditions in full.
BEFORE YOU ORDER
IMPORTANT - To avoid any confusion, before ordering you must:
1) Read ALL information about the product you are purchasing on the relevant product web page including all 'tabbed sections' found at the foot of each product page, so that you fully understand the nature of the product you are purchasing. If there is any piece of information you do not understand then you must seek clarification from us either before you order or at the time of ordering.
2) Attempt to listen to all song samples and view script samples (if approptiate) from every product you intend to purchase. Samples can be found on every product page by scrolling down to the tabbed sections.
3) Read and agree to abide by all of our terms and conditions. You may not order from us unless you have first read, understood and agree to all our terms and conditions. If there is any piece of information you do not understand then you must seek clarification from us either before you order or at the time of ordering.
REQUESTS FOR 'INSPECTION COPIES' OR ITEMS 'ON APPROVAL'
We do not distribute 'inspection copies' of our goods or items 'on approval' under any circumstance. However, you can hear samples from every song and view script samples from every product here on our website by going to the appropriate product page and scrolling down to the tabbed section. We'll also gladly provide you with any further specific details that you require in order to help you make an informed decision before you order. Just ring us or email us for any information or advice that you need.
NO RETURNS POLICY
Due to copyright law we are unable to accept returned physical items. Downloaded products are also non-refundable. The only exception is the statutory 14 day 'right to cancel' for unused / unopened goods. I.e. If you wish to return a CD you have purchased within 14 days you may do so only if it has not been opened and remains sealed in the enlosed envelope. You then need to contact us to inform us of your intention to return the CD/s. You must then return the order at your own expense using recorded delivery or similar means. A refund will be processed once we have verified that the CD/s have not been used or damaged in any way. Regarding download products, you have 14 days to cancel your order provided the download has not been accessed. To clarify, our ordering system records every time a download link is clicked on. Every such click will be regarded as a complete download. Therefore once the link has been clicked on the right to cancel is lost. If when clicking the link the customer is unable to complete the download, don't worry, free technical support is available. We promise that you will receive all the material you have paid for one way or another. For further details please see our FULL TERMS AND CONDITIONS.
In the unlikely event that you believe you have a faulty product, or a product that is not compatible with your equipment, please inform us immediately via phone or email and we will always attempt to rectify the situation as a matter of urgency. In addition, please note the following...
For Physical Products: If you believe that the goods ordered have some type of manufacturing fault, or have suffered damage whilst in transit, you must inform us within 30 days. We will then endeavour to exchange the product or rectify the situation via the best means necessary and as urgently as possible, but please note that refunds cannot be made due to copyright law. If you inform us of a fault after 30 days from the date of purchase, then as an act of good faith we will attempt to help you wherever possible, but will be under no obligation to replace the goods unless it can be proved without doubt that the fault was present from the moment delivery was made. Any faults reported by customers at any time must not include faults caused as a result of wear and tear, e.g. CDs that have become scratched/scuffed/marked/cracked. In these cases the customer will be offered a replacement CD at a reduced price. In the event that you find that the goods ordered are incompatible with your equipment this will not be regarded as a fault, however we will rectify the situation as a matter of urgency by supplying all the material purchased in a form that is compatible. For further details please see our FULL TERMS AND CONDITIONS.
For Digital Download Products: You are advised to check the condition of the downloaded material as soon as possible. If you find that any aspect of the download has some type of fault, please inform us immediately. We will then endeavour to repair or replace the downloaded material via the best means necessary, as urgently as possible. Please note that refunds cannot be made due to copyright law. In the unlikely event that you find that the downloads ordered are incompatible with your equipment this will not be regarded as a fault, however as an act of good faith we will attempt to rectify the situation as a matter of urgency by supplying you with all the material purchased in a form that is compatible. For further details please see our FULL TERMS AND CONDITIONS.
Products that have been downloaded from our website are completely non-refundable under any circumstance. In the unlikely event that you experience problems accessing your download, please notify us immediately and we will provide you with all the assistance you need so that you can obtain and use all the material you have purchased. However, please note that due to the many varied combinations of hardware and software on the market, we cannot guarantee that all the material you download will be fully compatible with every computer. Therefore, in the unlikely event that you do experience difficulties, please contact us immediately. We will always be able to find a satisfactory resolution.
INVOICING FOR DOWNLOADS
Regarding paying for your download via our invoice method of payment, please note that your computer's IP address will be recorded and payment will always be required. Failure to pay will result in legal measures being taken against the individual who has made the download. Please note that the invoice method of payment is intended for exclusive use by UK based schools only (excludes private nursery establishments, day care establishments, crèches, toddler groups, church groups, playgroups, or any other private individuals, organisations or businesses). Therefore if the delivery address provided is not a UK based school then payment is due immediately and interest charges and penalty charges will start to apply if payment has not been received within 7 days. For UK schools payment is due within 30 days before charges start to apply.
ALL material on this website including images, sound clips and text are protected by copyright. ALL material is provided for advertising/approval purposes only, and may not be copied, used or resold in any way or for any other purpose, without the express written permission of Learn2soar Limited. By using this website you are agreeing to this policy. Any reported incident of a violation of this policy will be passed to relevant law enforcement authorities.
All our products are protected by copyright worldwide. We allow the purchasing establishment/individual to make one copy of the CD purely for back up purposes. Customers are strictly not allowed to make multiple copies of CDs, even for rehearsal purposes. Such actions will be treated as 'acts of music piracy' and legal action will be taken.
However, multiple copies of any of our products can be purchased on this website at the following discounted rates:
Additional "Back Up" CDs (i.e. A duplicate of what you already have) = £8 per CD (+£1.99 P&P)
'No Frills' Rehearsal CDs (i.e. Just the audio tracks for children to learn from) = £14 for a pack of 4 CDs. If ordering a large quantity further discounts are available. P&P extra depending on quantity of CDs purchased. Please contact us for details.
Regarding our offer to allow customers to make one free copy of CDs purchased from us for back up purposes: Please note that this applies to full priced products only. '£8 Extra Back Up' CDs and Rehearsal CDs may not be copied.
Furthermore, we will be under no obligation to provide a free back up CD if the buyer’s attempts to make one back up CD fail. We are happy to provide technical support and advice, but in the unlikely event that you are completely unable to make a copy yourself, then your only option to to purchase a back up copy from us for just £8.
UNAUTHORISED DISTRIBUTION OF LEARN2SOAR CONTENT
We do NOT allow any type of content from any of our products to be placed online, or broadcast in any way, shape or form, under ANY circumstances. The only exception is where the explicit written permission of Learn2soar Limited has been sought and granted in advance, and an appropriate royalty fee has been agreed.
This includes for example, displaying videos of your performance online, sharing scripts, song files, music files, lyrics or PowerPoints online, or broadcasting any of our material via film, television or radio. If you do place any such content online, or broadcast any of our material without permission, you will be required to remove the material immediately (if appropriate) and you will have to pay a fine.
To explain, an increasing number of buyers are attempting to place digital material from our publications on their websites, facebook, YouTube, etc... While we acknowledge that this is often done with good intentions, unfortunately it also allows other potential customers to access our products for free, thereby robbing us of our rightful income. We have also had the unpleasant situation of discovering that criminal gangs in remote areas of the world had downloaded several of our publications via unauthorised postings on various school websites. These gangs were then trying to re-sell our products via fake websites for criminal gain! We strongly advise against downloading anything claiming to be our products from any website other than this one. Criminal gangs who operate these fake websites will either steal your card details or infect the download with a virus. For all these reasons we are having to clamp down hard on users who post our material online, treating each case as an act of piracy.
Similarly, we have also found several circumstances of our material being broadcast via television and radio, where no permission has been sought. This means that Learn2soar writers are not receiving royalties due. For this reason we are also now clamping down on film / radio / television / broadcast companies and corporations who continue to try to use our material without permission.
Establishments or individuals who are caught having used material from our publications online will have the offending webpage or link/s recorded by an independent third party (so as to avoid any potential dispute). They will then be required to remove the offending page or link/s immediately and will be fined (see below). Companies and corporations who are caught having used material from our publications in film, radio or television without permission, will have the offending material recorded by an independent third party (so as to avoid any potential dispute). They will then be required to remove the offending material from public display immediately (if appropriate) and will be fined (see full terms and conditions document for details).
Individuals / establishments who are fined will be automatically invoiced for the amount due and will have 30 days to pay. For every day that the offending material remains online after we have asked for it to be removed, additional charges will apply. Please see our full terms and conditions for details.
WHAT IS ALLOWED: You may place digital content from any of our publications on an internal server ONLY, so that pupils / staff in your establishment can access the material. However, you will need to purchase a Digital Files Site Licence here, and you must ensure that the material cannot be accessed by the general public in any way. Additionally, broadcast / film companies may use our material if permission has been obtained in advance from Learn2soar and a royalties payment has been agreed.
Most of the musicals/plays that we sell require a performance licence to be purchased before the production can legally be performed. We are the only providers of the licence that you require. PRS/MCPS licences do not apply.
Therefore, in ordering from us, you agree that once you've decided that a performance will be staged (of any of our works which require a licence) you will order an appropriate licence from us (before the performance, not afterwards). There are a few circumstances where free licences are issued, but even here you must still inform us of your performance intentions so that a free licence can be arranged.
DVD/Video/CD Recording Rights Licences also must be purchased if the purchasing establishment is planning to record one of our works in any way shape or form.
Where we discover that an establishment has performed one of our musicals, or recorded any aspect of any of our published material, but an appropriate licence hasn't been ordered in advance, the establishment will be issued with an invoice for the full amount of the particular licence plus additional compensatory charges.
Please note that when ordering over the phone, our operators will not always ask customers about their potential licensing requirements at the time of ordering CDs, due to time constraints and due to the fact that most customers simply want to view/listen to the product in detail before deciding on their licensing requirements.
Our satisfaction guarantee relates to the technical ability for you to be able to satisfactorily access and use any product purchased from us. I.e. We know that some customers can be put off by the technical nature of our products as they come in the form of either digital downloads or physical enhanced multipurpose CDs. Therefore, we guarantee that in the unlikely event that you experience any difficulty in receiving, accessing or using any part of any product ordered from us, we promise that we will urgently provide you with as much support and assistance as is required, to guarantee that you WILL be able to access and use all of the material that you have purchased from us. In the unlikely event of a continual failure by the customer to be able to access any particular material purchased from us, this does not entitle the buyer to a refund or compensation. Instead we will always provide the customer with the material required via alternate means.
Here at Learn2soar Limited, we take the security and privacy of our customers very seriously. Learn2soar Limited does not disclose buyers' information of any type to any third party. The only information we ever store about customers is simple contact details and details of previous orders. We do NOT store credit/debit card information or bank account details in any way. Any information you do pass on to us is held in the strictest confidence. Furthermore, regarding the storing of your contact details, we guarantee that this will never be used to participate in activities like telephone 'cold calling', fax or email ‘spamming’ or deluging you with junk mail or sales marketing of any type (other than possibly sending you our brochure or similar advertising leaflet/letter once every year or so) By using our website you are agreeing to all privacy / copyright related policies detailed on this webpage. If you do not agree to any of them, then please do not use our website. Thank you.
WORKSHOP TERMS & CONDITIONS
Separate terms and conditions are in effect for each of our school workshops - if you wish to book a workshop, you will be sent the full terms and conditions with your booking form.
Any personal information submitted via our website is treated in accordance with the Data Protection Act 1998. To find out more about your entitlements under this legislation, visit the Information Commissioner's website www.ico.gov.uk
LEGAL STATEMENT DISCLAIMER
Learn2soar Limited is not liable for any damages arising in contract, tort or otherwise from the use of or inability to use this site or any material contained in it or any goods or services sold by Learn2soar Limited in any way shape or form, or from any action or decision taken as a result of using this site or of using any goods or services sold by Learn2soar Limited in any way shape or form.
This site may offer links to other sites thereby enabling you to leave this site and go directly to the linked sites. Similarly some products sold by Learn2soar Limited contain links to other websites. Learn2soar is not responsible for the content of any linked site not operated by Learn2soar or any link in a linked site not operated by Learn2soar. Learn2soar is not responsible for any transmission received from any linked site. The inclusion of a link to a site not operated by Learn2soar does not imply that Learn2soar endorses or has approved the linked site.
If we send you a voucher code to reduce the cost of any item on our website, then at the same time we will also tell you about any restrictions on the use of that voucher code and also tell you about the voucher code's true intended purpose. If a technical fault then appears on our website which appears to allow the use of any voucher code for anything other than it's intended purpose, or outside of the bounds of any imposed restrictions, then the subsequent incorrect use of that voucher will not be allowed and the original full price of any item ordered will be required in full. For further information please see our FULL TERMS AND CONDITIONS.
Where a school order is placed via a 30 day invoice, the purchasing establishment will have 30 days from the date of ordering to settle the invoice in full. We reserve the right to charge interest and late payment fees on any invoice which remains unpaid beyond 30 days. For full details of charges and interest rates please see our FULL TERMS AND CONDITIONS. Please note that the invoice method of payment is intended for exclusive use by UK based schools / similar educational establishments (excludes private nursery establishments, day care establishments, crèches, toddler groups, church groups, playgroups, or any other private individuals, organisations or businesses). Therefore, if the invoice address provided is not an official UK based school / educational establishment, then payment is due immediately and interest charges and penalty charges will start to apply if payment has not been received within 7 days.
UK customers must immediately contact us if they have not received delivery of their goods within 14 days of the order being placed. At this point we will re-send your delivery via tracked delivery. Customers must then inform us again if delivery has still not been received within a further 14 days. We will then investigate and address this issue with the utmost urgency. However, if any customer contacts us after the 28 day period to say that they never received delivery at all, we will be under no obligation to provide a replacement product, or a refund. Instead, you may purchase a low-priced back-up copy from this website.
Worldwide customers must contact us directly if they have not received delivery of their goods within 18 days of the order being placed. At this point we will investigate using your tracking code, and if necessary, re-send your delivery via an alternative tracked courier service. Customers must then inform us again if delivery has still not been received within a further 10 days. We will then address this delivery failure with the utmost urgency. However, if any customer contacts us after the 28 day period to say that they never received delivery at all, we will be under no obligation to provide a replacement product, or a refund. Instead, you may purchase a low-priced back-up copy from this website.
Regrettably, there are times when customers accidentally provide incorrect delivery address details. In these circumstances: (1) Learn2soar will always aim to give the best customer service and help to rectify the situation as efficiently as possible. However, Learn2soar reserves the right to charge additional postage costs where a subsequent redelivery is required. (2) Furthermore, if the item posted to the incorrect address has not been returned to us or has become lost, then the customer shall be liable for the cost of re-stocking that item, regardless of whether a re-delivery is required or not.
We gladly welcome reviews left by any customer. Reviews can be submitted online through this website, or through comments submitted via email or phone, using the details on the 'Contact Us' page. However, we reserve the right to not publish any specific review without further notice, taking the following thoughts into consideration: (i) Reviews will only published when verified that they are from a certified customer of Learn2soar goods or services. Furthermore, in the case of plays and musicals, reviews will only be published where it can be verified that the customer in question has actually staged a full performance of the stated piece of work. The only exception to this rule is in the case of independent reviews published by national magazines and newspapers. (ii) Reviews will not be published if they are in anyway abusive, derogatory, insulting, offensive, grossly unfair, or if they contain links to any other website, individual or company. (iii) In order to protect the young children who perform on all our CDs and downloads, reviews will not be published which directly addresses their performance skills in a negative way. (iv) Reviews will not be published, if it is clear from the comments in the review that the customer has not followed the supplier’s advice, information or terms and conditions, as set out on this page and in the material which has been sent with the CD / download in question, or that they have misused the product in question, or used it for a purpose other than that for which it was intended, or if we believe that they have significantly edited or altered the material contained within the CD/Download product. (v) Reviews about any specific technical problem will only be published if the buyer / user in question has already received direct support and assistance from the Supplier’s Customer Support / Technical Support teams. (vi) Regarding Learn2soar workshops and other services, reviews will only be published when a full workshop visit, including any subsequent follow up work has been completed in full.
Purchase orders from schools are always welcome. However from time to time we receive some purchase orders which attempt to state their own terms and conditions. As an act of good faith we will always attempt to comply with such terms and conditions wherever possible, but in the case of any conflict that may arise, Learn2soar's terms and conditions in full will always prevail. By placing any order with us you are acknowledging your acceptance of this fact.